Privacy Policy
Last updated: January 01, 2026
Your privacy matters to us. This Privacy Policy explains how OnTray collects, uses, and protects your personal information when you use our services.
Contents
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, company name, business registration number
- Payment Information: Billing address, payment method details (processed securely by our payment providers)
- Business Data: Customer records, bookings, transactions, and other data you enter into OnTray
- Communications: Support tickets, emails, and feedback you send us
1.2 Information Collected Automatically
- Usage Data: Features used, pages visited, actions taken within the platform
- Device Information: Browser type, operating system, IP address, device identifiers
- Log Data: Access times, error logs, and system activity
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
3. Information Sharing
We do NOT sell your personal information. We may share information with:
- Service Providers: Third parties that help us operate our service (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures including:
All data transmitted is encrypted
Data stored in secure cloud infrastructure
Passwords are securely hashed, never stored in plain text
Daily automated backups with encryption
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination:
- Account data is retained for 30 days before deletion
- Backup copies may persist for up to 90 days
- Some data may be retained longer if required by law
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
7. Cookies & Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for the platform to function (authentication, security)
- Analytics Cookies: Help us understand how users interact with our service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.
8. Children's Privacy
OnTray is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.